Flora Nutrition Privacy Policy
Last Updated: June 2026
About This Privacy Policy
Flora Nutrition is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health records legislation.
This Privacy Policy explains how Flora Nutrition collects, uses, stores, discloses and manages your personal information, including sensitive health information.
Our Details
Flora Nutrition
Jayne Mossop BHSc (Clinical Nutrition), Adv Dip (Nutritional Medicine)
215 Mooroondu Road
Thorneside QLD 4158
Phone: 0403 840 467
Email: jayne@floranutrition.com.au
Website: https://floranutrition.com.au
What Information We Collect
Flora Nutrition may collect personal information, including:
- Full name
- Date of birth
- Address
- Email address
- Telephone number
- Emergency contact details
- Medicare and health fund information (where relevant)
- Payment information
- Appointment history
We may also collect sensitive health information, including:
- Medical history
- Family health history
- Current and previous health conditions
- Medications and supplements
- Pathology and diagnostic test results
- Body composition measurements
- Weight and anthropometric data
- Dietary intake information
- Lifestyle information
- Exercise habits
- Sleep and stress information
- Consultation notes and treatment plans
- Progress photographs where consent is provided
How We Collect Information
Personal information may be collected through:
- Initial enquiry forms
- Website contact forms
- Online bookings
- Intake questionnaires
- Consultation appointments
- Telephone conversations
- Email correspondence
- Telehealth consultations
- Metabolic Balance® program registration
- Workshop and event registrations
- Facebook lead forms and social media enquiries
- Third parties authorised by you, including healthcare practitioners
Where practical, we will collect information directly from you.
Why We Collect Information
We collect personal information to:
- Provide clinical nutrition services
- Develop personalised nutrition programs
- Prepare Metabolic Balance® nutrition plans
- Monitor health outcomes and progress
- Communicate with clients
- Schedule appointments and send reminders
- Process payments
- Maintain clinical records
- Comply with legal, professional and insurance obligations
- Improve our services
- Provide educational resources and newsletters where consent has been provided
If you choose not to provide requested information, we may be unable to provide some or all services.
AI-Assisted Clinical Documentation
Flora Nutrition may utilise secure AI-assisted transcription, note-taking and clinical documentation tools to improve the accuracy and efficiency of clinical record keeping.
Information processed through these systems may include consultation discussions and health information. Flora Nutrition takes reasonable steps to ensure any service providers engaged maintain appropriate privacy, confidentiality and security standards.
AI-generated records are reviewed by the practitioner before being incorporated into the client’s clinical file.
Website Information and Cookies
When you visit our website, we may automatically collect certain non-identifiable information, including:
- Browser type
- Device information
- Operating system
- Website pages viewed
- Time spent on pages
- Referring websites
- IP address
This information is used for website administration, analytics and service improvement.
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.
You may disable cookies through your browser settings, however some website functionality may be affected.
Disclosure of Personal Information
Flora Nutrition may disclose personal information where reasonably necessary to provide services, including to:
- Metabolic Balance® Australia and New Zealand
- Metabolic Balance Global AG
- Pathology providers
- Your nominated healthcare practitioners
- Practice management software providers
- Payment processors
- Mailchimp or similar email marketing platforms
- Zoom or telehealth service providers
- Secure cloud storage providers
- AI-assisted documentation providers
- Information technology support providers
- Professional advisers, insurers and auditors where required
Information will only be disclosed where authorised by you, required to provide services, or where required or authorised by law.
Overseas Disclosure
Some third-party service providers used by Flora Nutrition may store or process information outside Australia.
This may include providers located in:
- Germany
- United States of America
- New Zealand
- Other countries where technology service providers operate
Where overseas disclosure occurs, Flora Nutrition takes reasonable steps to ensure service providers maintain appropriate privacy and security standards.
Marketing Communications
With your consent, Flora Nutrition may send newsletters, educational content, event invitations and promotional information.
You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.
Storage and Security
Flora Nutrition takes reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification
- Disclosure
Information may be stored in secure electronic systems, encrypted cloud-based systems and physical records where necessary.
Access is restricted to authorised personnel only.
Accessing and Correcting Information
You may request access to personal information held by Flora Nutrition.
You may also request correction of information you believe is inaccurate, incomplete or out of date.
Requests should be made in writing to:
jayne@floranutrition.com.au
We will respond within a reasonable timeframe.
In some circumstances permitted by law, access may be refused. If this occurs, reasons will be provided where appropriate.
Retention and Destruction of Records
Flora Nutrition retains client records in accordance with applicable legal, regulatory, professional and insurance requirements.
When information is no longer required, and retention obligations have been satisfied, records will be securely destroyed or permanently de-identified.
Making a Privacy Complaint
If you believe Flora Nutrition has mishandled your personal information, please contact us in writing:
Jayne Mossop
Flora Nutrition
215 Mooroondu Road
Thorneside QLD 4158
Email: jayne@floranutrition.com.au
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Changes to This Privacy Policy
Flora Nutrition may update this Privacy Policy from time to time to reflect changes in legislation, technology, business practices or services.
The most current version will always be available on our website.
By engaging with Flora Nutrition, booking appointments, participating in programs, attending workshops or using our website, you acknowledge and accept this Privacy Policy.
